Frequently asked questions

Password administration Renewing your ad
Ad deadlines Cancelling your ad
Creating your ad Payments
Changing your ad

Password administration

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Ad deadlines

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Creating your ad

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Changing your ad

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Renewing your ad

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Cancelling your ad

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Payments

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Q: I've forgotten my password. What do I do?
A: Select the 'Forgotten your password?' link on the login page. The 'Reset your password' page will be displayed. Enter your email address and click on 'Get password'. You will then be sent an email containing your new password. Use this new password to log in. Once logged in, you can change your password to a password of your own choice.

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Q: How do I change my password?
A: You must be logged in to change your password. Select 'Change password' from the top right of the screen. Enter a new password, confirm the password and click on 'Set password'.

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Q: Is there a deadline for submitting an ad?
A: Yes, a deadline applies for all ads. Each newspaper has different deadlines. View deadlines.

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Q: How much does it cost to place an ad?
A: The cost of your ad will depend on the newspaper(s) you select. As you create your ad, the cost is calculated and displayed on the page.

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Q: What are the different package options?
A: Information about the different types of available packages can be found on our website.

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Q: Where will my ad be published?
A: Web ads will be published on the following site:
  • CareerOne.com.au
Your newspaper ad will be placed in the newspaper(s) you selected when you created your ad.

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Q: Can I preview my ad before it is published?
A: Yes. As you create your ad, you will see a preview of both your newspaper and web ad.

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Q: When will my ad be published?
A: Web ads will be published once the ad has been through our quality assurance process. Newspaper ads also go through our quality assurance process and will be printed in the issue(s) you have selected.

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Q: Why does my newspaper ad not appear under the same classification I selected online?
A: Although we do our best to match the local classification to your chosen online classification, sometimes we may have to use the classifications available for particular newspapers.

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Q: Will I receive confirmation of my ad placement?
A: Yes. Once you have paid for your ad you will receive a confirmation email which outlines the details of your ad. The confirmation email will be sent to your registered email address.

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Q: How do I view the status of my ad?
A: You must be logged in to see the status of your ad. Once you've logged in, select the 'Manage your ads' tab. The 'Manage your ads' page will display the status of all your current ads.

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Q: How will I know when my ad finishes?
A: You must be logged in to see when your ad will finish. Once you've logged in, select the 'Manage your ads' tab. The 'Manage your ads' page will display the finish date of all your current ads under the column labelled 'Finish date'.

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Q: How do I edit my ad?
A: You can edit an ad that has a submitted or active status. You will need to log in and find the ad you wish to edit from 'Manage your ads.' On the ad summary page click 'Edit'. You can edit either or both your newspaper ad and web ad.

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Q: I've created a draft ad some time ago. Why can't I see it under 'Manage your ads'?
A: Ads that have a draft status and which remain uncompleted are automatically deleted after four weeks.

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Q: What does the status 'draft' mean?
A: An ad you've saved but haven't yet completed. You can complete the ad at any time.

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Q: What does the status 'submitted' mean?
A: A completed ad that hasn't been published yet, in the newspaper or online. You can edit or cancel the ad at any time. Amendments will be put on hold until the following business day.

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Q: What does the status 'active' mean?
A: A completed ad that has been published, in the newspaper or online. You can edit or cancel the ad at any time. Amendments will be put on hold until the following business day.

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Q: What does the status 'finished' mean?
A: : A completed ad that has been published in the newspaper and online and for which the deadline of the last newspaper insertion has passed. You can now renew the ad.

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Q: What does the status 'cancelled' mean?
A: An ad you have cancelled or an ad that has failed our quality assurance. To re-advertise, you will need to create a new ad. Please note, only ads which have not passed the deadline are able to be cancelled. Those ads which are not able to be cancelled will not have this feature enabled.

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Q: I've created an ad. What information can I change when my ad has been submitted?
A: You are permitted to make any changes you wish to the text of your ad. However, you will not be permitted to change the style of your ad, classification of a job, or the number of days a newspaper ad will run for. Changes to your ad may incur additional costs or entitle you to a refund. You will be required to pay any outstanding charges or you will be automatically credited for any amount we owe you. The cost of your ad after the modifications will be displayed in the 'Your ad cost' section. Amendments will be put on hold until the following business day.

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Q: I've created an ad. What information can I change when my ad is active?
A: You are permitted to make any changes you wish to the text of your ad, including adding additional components. However, you will not be permitted to change the style of your ad, classification of the job, or the number of days a newspaper ad will run for. You will be required to pay any outstanding charges or you will be automatically credited for any amount we owe you. The cost of your ad after the modifications will be displayed in the 'Your ad cost' section. Amendments will be put on hold until the following business day.

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Q: How do I renew my ad?
A: You can renew an ad that has a 'Finished' status. To renew an ad, select the ad from 'Manage your ads' and click 'Renew'. Complete the ad as normal.

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Q: How many times can I renew an ad?
A: You can renew an ad as many times as you like.

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Q: When renewing my ad, can I select a new package?
A: No. You must choose the same package.

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Q: How much does it cost to renew my ad?
A: Depending on the original package you purchased, you may be entitled to a discount for your ad renewal. The cost of re-advertising your job will be displayed when you renew your ad.

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Q: How do I cancel my ad?
A: You can cancel an ad that has a submitted or active status. You will need to log in and find the ad you wish to cancel from 'Manage your ads.' Click on the ad you wish to cancel and on the ad summary page click 'Cancel'. On the cancellation page, select a reason for cancelling. You will then need to accept the terms and conditions before clicking on the 'Cancel my ad' button.

For newspaper ads, the ad will not appear in any subsequent issues you have purchased. For web ads,the ad will be removed immediately. Any ads remaining in draft status (ie. uncompleted and published) will be automatically deleted after four weeks from the date of creation.

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Q: I cancelled my ad, do I get a refund?
A: If you cancel an ad that has a submitted status, you will receive a refund for your booking. If you cancel an ad that has an active status, you will not be entitled to a refund, as your ad has already been published.

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Q: How do I pay for my ad?
A: We accept payment using the following credit cards: VISA, AMEX, MasterCard and Diners.

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Q: Do I receive confirmation of my payment?
A: Yes. You will receive an email confirming your ad booking which includes a tax invoice, confirming payment for your ad.

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